bazi's Privacy Policy

bazi is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") describes how bazi handles the personal information of its users. This Policy applies to all pages of the site, mobile applications, and any digital service provided by bazi.

By using the bazi website or creating an account, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.

This Policy supplements and does not replace our Terms and Conditions. Reading both documents together will give you a complete legal picture of your relationship with bazi.

bazi may collect information in the following categories:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for age verification)
• Mobile number and email address
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay number (for transaction verification)
• Bank account details (for withdrawals)
• Deposit and withdrawal history

2.3 Technical and Usage Information

• IP address and device identifiers
• Browser type and operating system
• Site browsing behaviour, game preferences, and session duration
• Login time and location data (if permission is granted)

2.4 Communication Information

• Records of live chat and email correspondence
• Complaints or requests submitted to customer support
• Responses given in surveys or feedback forms

bazi collects information through the following methods:

3.1 Information Provided Directly

Information you provide yourself during account registration, identity verification, deposit, or withdrawal processes is collected directly. Without this information, the service cannot function.

3.2 Automated Collection

When you use bazi, technical information is automatically collected through cookies, web beacons, and similar technologies. This information is used to maintain site functionality and improve the user experience.

3.3 Information Received from Third Parties

Some information may be received from payment processors, identity verification services, or fraud prevention systems. This information is used solely for account security and meeting legal obligations.

Collected information is used for the following purposes:

4.1 Service Operation

• Creating, verifying, and maintaining accounts
• Processing deposits and withdrawals
• Calculating bonuses, VIP benefits, and cashback
• Providing game services and keeping records of results

4.2 Security and Compliance

• Identity and age verification (to prevent access by those under 21)
• Detecting fraud, money laundering, and suspicious activity
• Preventing multiple accounts
• Complying with applicable laws and regulations

4.3 Service Improvement

• Analysing user preferences to improve the service
• Resolving technical issues and maintaining the platform
• Testing new features

4.4 Communication

• Transaction notifications and confirmations
• Responding to customer support queries
• Sending relevant offers and updates with your consent

bazi does not sell your personal information. However, limited information may be shared with specific third parties as needed to operate the service:

5.1 Payment Processors

The minimum information necessary to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer is shared with the relevant payment provider. This information is used only to complete that specific transaction.

5.2 Game Providers

Game providers such as Evolution, Pragmatic Play Live, JILI, and PG Soft receive a session token and player ID to operate specific games — not your full profile.

5.3 Identity Verification Services

Approved third-party services may be used to verify age and identity in order to meet legal obligations. Information obtained through this process is used for verification purposes only.

5.4 Legal Authorities

It is bazi's legal obligation to provide information to the relevant authorities when required by a court order or valid legal demand. In such cases, we provide only the specific information that is necessary.

The bazi website uses cookies and similar technologies. Cookies are small data files stored in your browser.

6.1 Essential Cookies

These cookies are required for the core functions of the site — such as maintaining login sessions, security checks, and completing deposit processes. The site cannot work properly without them.

6.2 Functionality Cookies

These cookies are used to remember user preferences — such as language selection and theme settings. They make each visit more convenient for you.

6.3 Analytics Cookies

These cookies are used to analyse site visit patterns and understand which sections are used most. This information is analysed in aggregate and no individual user is identified.

6.4 Cookie Controls

You can control cookies by changing your browser settings. Keep in mind that disabling essential cookies may cause some site features to stop working.

bazi takes both technical and organisational measures to keep your information secure.

7.1 Technical Security

• SSL/TLS encryption — used for all data transfers
• Sensitive information stored in encrypted form
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing

7.2 Organisational Security

• Only authorised staff can access personal information
• Regular data protection training for staff
• A defined response plan for data security incidents

7.3 Data Retention Period

Your information is retained for as long as your account is active. Even after an account is closed, certain information may need to be retained for a set period to meet legal and regulatory obligations. Once that need has passed, information is securely deleted or anonymised.

You have the following rights regarding your personal information:

8.1 Right to Access

You may request to see what information bazi holds about you. We will provide you with a copy of that information within a reasonable time.

8.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you may request a correction. Keeping information accurate and up to date helps ensure service quality.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, not all information may be possible to delete in cases involving legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You may contact our customer support at any time to stop marketing communications. This right does not apply to processing that is necessary for operating the service.

8.5 Right to Data Portability

You may request your information in a structured, readable format, which will be provided where technically feasible.

To exercise these rights or to learn about responsible gaming guidelines, please also read our Responsible Gaming page.

All bazi services are only for users aged 21 or above. We do not knowingly collect any personal information from minors.

Age verification is mandatory at registration. If any person opens an account under the age of 21 using false information and this is later proven, the account will be immediately closed and the collected information will be handled in accordance with legal obligations.

If you believe a minor has provided information to bazi, please notify our customer service immediately.

bazi reserves the right to change or update this privacy policy from time to time. If changes are made, the updated date on this page will be revised.

For significant changes, a notification may be sent to your registered email or mobile number. However, it is your responsibility to check this page regularly. If you continue using bazi after any changes, you will be considered to have accepted the updated policy.

To learn more about our site and services, read the About Us page.

If you have any questions about this privacy policy, wish to request access to or correction of your information, or want to raise any concern, please contact us through the following:

• Live Chat: 24 hours, 7 days a week — in both Bengali and English
• Email: [email protected]

We generally respond promptly after being contacted. Complex requests may take a little more time.

For quick answers to common questions, check our FAQ section — many frequently asked questions are already answered there.